Loba van Heugten

Past roles: Speaker

Loba van Heugten is a Digital Customer Experience Manager at PensionDenmark. Focus is on service design, design research and user experience. PensionDenmark is a non-profit labor market pension fund, with a distinct aim to be first mover within online solutions facing members. Loba has a previous experience as a Design Researcher at Microsoft Dynamics, Nordea and LBi.

EuroIA talks

• Chatbot development asks for new ways to involve end-users to secure great customer experience (2018 Talk)